At Livix BD, we always strive to ensure complete satisfaction for our customers. However, if a product doesn’t meet your expectations, we offer a flexible return and exchange policy to assist you.
Conditions for Return & Exchange
You may return or exchange an item if:
- You received the wrong product, size, or color
- The product was damaged upon arrival
- The product was lost in shipment
Discounted Products
Please note:
- Items sold under discounts or promotional offers are not eligible for return or exchange, unless the product is damaged or defective.
Return & Exchange Process
- You can return or exchange any product purchased online within 15 days of receiving it.
- The product must be unused, unwashed, and unworn, with all original tags and packaging intact.
- Inform our Customer Support Team within 7 days of receiving the product.
- You can also visit our designated Livix BD outlets (if applicable) to process a return or exchange, subject to stock availability.
How to Contact Us
To initiate a return or exchange, please reach out to us via:
📞 Phone: 01954-440983
💬 Facebook/Instagram Inbox: Message us on our official pages
📧 Email: info@livixbd.com
Our support team will guide you through the process to ensure a smooth experience.