At Livix BD, we prioritize customer satisfaction. If you are not fully satisfied with your online purchase, we’re here to help.

Refund Eligibility

You may be eligible for a refund under the following conditions:

• If we are unable to deliver your ordered product.
• If you receive a different product than what you ordered without prior notice or approval.
• If the product you receive is damaged.
• Refunds are only applicable to online orders.

Refund Process

Once we receive your return and inspect the item, we will notify you regarding the status of your refund request. If approved, your refund will be processed automatically to your original payment method.

Please note:

• bKash Refunds: Typically processed within 7–10 working days after approval.
• Credit/Debit Card Refunds: Typically processed within 7–10 working days after approval.
• The actual posting time may vary depending on your bank or payment provider.

Important Notes

• Items must be returned in their original condition and packaging.
• Refunds will not be issued for any item returned without valid reason or prior communication.
• Refunds are not applicable for in-store purchases.

Need Help?

If you have any questions about refunds or returns, feel free to contact us at:
📧 info@livixbd.com